Privacy Policy

We take your privacy seriously when you use our website, applications, social media Networks and any other communications with us electronically.  Please read through our privacy policy carefully, as it explains how we collect, store, use and process your personal data you share with us through our electronic interactions.  It also explains your rights and avenues for any complaints that may arise.  By accessing our website, you agree to the collection, use and disclosure of your information.  If you do not agree to the collection of this information, please do not use or access any of our communication avenues.  “We”, “us”, “The Site”, and “our” refers to Nerine Bulb Co and its affiliate companies, businesses and brands.

To provide a high level of service we collect personal information as set out below.  This information uses are dependent on how you interact with us.  In addition to the specific uses set out below, we may use this information to communicate with you, help with improving our services and comply with any legal requirements, to help protect and defend our rights and the rights of our users.  

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Personal Information we collect 
The types of information we collect about you is dependant on how you interact with us.  We may collect and use the following Personal information about you:

•  your name and contact information, including postal address, email address and telephone numbers and if applicable, company details

• information to enable us to check and verify your identity, e.g. your date of birth

• your gender information, if you choose to give this to us

• location data

• your billing information, transaction and payment card information

• information to enable us to undertake credit or other financial checks on you

• your personal or professional interests, household, lifestyle, habits and preferences

• your professional online presence, e.g. LinkedIn profile

• your contact history, purchase history and saved items

• information from accounts you link to us, e.g. Facebook

• information about how you use our website, IT, communication and other systems

• your responses to surveys, competitions and promotions

• your IP address and your mobile/tablet/device ID

• information provided to us for your attendance at events, including which events you attend as well as information about access or dietary requirements

We may use various tools including third party data processors engaged by us to provide services.  This information is required to provide a high service level and by not providing this information it may delay us from being able to provide products or services to you.

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How we collect personal information 
Most of the personal information we collect is directly from you, in person, by phone, email and via our website.  This usually occurs when you communicate with us directly:

• Registration or sign-up online: e.g. mobile app, websites, social media or subscribing to a newsletter specific to our Digital Services or creating an account to be a member of a club;​

  • Joining a loyalty program or subscribing to a newsletter;

  • Buying products or services online;

  • When accessing our websites;

  •  Events

  • Feedback, questions, enquiries, surveys or comments through ‘Contact us’;

  •  Any other request that requires the submission of Personal Data.

 

We may also collect information from other sources:

• directly from a third party

• from a third party with your consent

• from cookies on our website 
   

You should check third party privacy notices carefully.  The amount and type of information that we collect will vary and is dependant on the activity and avenue of the communication you have with us.

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Usage information we collect
We may subject to law use a variety of technologies that can collect usage information about you.  Usage information may consist of website pages visited including demographic information about you.  This information is collected to gain a better understanding of how people interact with our brands to help tailor and improve their experience.

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services

• Our payment processors, who collect payment information 

• Open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies when you visit our Site,

 

Most Usage Information that we collect can’t be linked to you individually, but if we can link it to you, then we treat it in accordance with this Privacy Policy.

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How we use this personal information 
Under information protection laws we can only use personal information if we have a proper reason to do so.
•    to comply with our legal and regulatory obligations.
•    for the performance of a contract with you or to take steps at your request before entering into a contract.
•    for our legitimate interests or those of a third party; or
•    where you have given consent.
 

Generally, your personal information is only used for the purpose for which you have provided it. This may include:

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

• Marketing, Advertising and Promotional. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.  

• Security. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. 

• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

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How we track personal information  
We use tracking technologies such as cookies, IP address recording or log files, to gather technical information such as your web browser type and which operating system you use, the webpage you came from, your path through our website and your Internet Service Provider.  We may permit third parties and service providers to undertake analytics to better understand user interactions with our service.  Most browsers automatically accept cookies by default, you can choose to remove or reject cookies.  By removing or rejecting cookies their can be an impact to your user experience on our websites. 

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How long we retain your personal information 
We retain your personal information for as long as your account is active, to comply with relevant laws and regulations, to ensure we can provide to you the highest level of service.  We may retain your personal information for a reasonable period after you stop using our services.  You can ask us to delete your information.  How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal requirements, resolve disputes or enforce other applicable contracts and policies. 

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Security of your personal information 
It is important that you understand that all security measures are taken to protect your personal information, but we cannot guarantee this.  It is recommended that you use secure channels to communicate with us.  Our site may provide links to third party websites.  We do not guarantee and are not responsible for your privacy or security on these sites.  Our linking with third party websites by itself does not imply any endorsement of content on these sites.  You should exercise caution and review the privacy policies applicable to those external websites you visit, before you provide your Personal Data. Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

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Who we share personal information with
We share personal information with Nerine Bulb Co and its affiliate companies, businesses and brands.  If you wish to withhold consent, please contact us.   In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy.  Such circumstances may include:

• With vendors or other third parties who perform services on our behalf: IT payment processors, data analytics, customer support services, fulfilment and shipping services.

• Marketing services using their own privacy policies 

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates in our legitimate interests to continuously improve our business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

 

​We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

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Your rights 
Location dependant, you may be entitled to all or some of the rights listed in relation to your personal information.  These listed rights are not absolute and may only apply in certain circumstances.  We may decline your request as permitted by law.  If a third party is involved in the collection of your personal information as agreed to by you.  You will need to contact them directly.

• Access: You may have a right to request access to personal information.

• Correct: You may have a right to request that we correct inaccurate personal information.

• Delete: You may have a right in certain circumstances to request that we delete personal information.

• Restrict Processing: You may have in certain circumstances the right to ask us to stop or restrict our processing of personal information.

• Consent: You may in certain circumstances have the right to withdraw personal information processing consent.

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Contact
Should you have any questions, complaints or comments about this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us through our website contact page or: via email info@nerinewineco.com.au  or in writing to Nerine Bulb Co. PO Box 826 Williamstown SA 5351.

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Updates to this privacy policy 
This privacy notice was last updated: 30 June 2025. We may change this privacy policy from time to time, so please check back regularly to keep informed of updates.